# FAQ ### **How long does a deposit take?** Polygon confirmation usually takes 5 to 30 seconds. Kage backend detection usually updates the displayed balance within 1 to 2 minutes. If a deposit does not appear after 5 minutes: 1. Open Wallet Management. 2. Select **Sync**. 3. Check the transaction hash on PolygonScan. 4. Contact support if the on-chain transaction succeeded but the balance still does not appear. ### **Why did my copied trade fail?** Open **Records** > **Failed** and review the failure reason. Common causes: * Wallet has not completed One-Click Onboard. * Wallet balance is too low. * Your rules filtered the trade by size, price, category, time window, or exposure cap. ### **Why did Kage not copy a target trade?** Enable **Target Address Trades** on the Records page to see target trades and possible non-copy reasons. Common causes: * Subscription is paused. * Copy-buy or copy-sell is disabled. * The target trade was below or above your allowed size range. * The trade happened outside your copy window. * The market category did not match your allowlist. ### **How do I cancel an unfilled limit order?** Open **Positions** > **Pending Orders**, find the order, and select **Cancel**. If the order has already filled on-chain, it cannot be canceled. ### **What should I do if I no longer want to copy a target?** You have three options: * Pause the subscription. Future target trades will not be copied, and existing positions remain. * Delete the subscription. Existing positions remain, but the configuration is removed. * Sell positions manually from the Positions page if you want to exit. ### **Will multiple subscriptions for the same target place duplicate orders?** Yes. Each subscription evaluates the target trade independently. Example: if Sub A copies 10 percent and Sub B copies 5 percent, a 100 USDC target buy can produce a 10 USDC copied order from Sub A and a 5 USDC copied order from Sub B. ### **Can funds be recovered if I deposit on the wrong chain or to the wrong address?** Usually no. Blockchain transfers are irreversible. Possible exceptions are limited and not guaranteed. For example, if funds were sent to another Kage wallet address on the correct chain, support may be able to review the on-chain record. Wrong-chain deposits are much harder and may be impossible to recover. Always send a small test deposit first. ### **Can I use Kage on desktop and mobile?** Yes. You can log in with the same email on multiple devices. Data syncs in real time when supported by the page. The mobile experience is currently web-based. A native app may be introduced in a later phase. ### **What happens if Kage is unavailable?** Your wallet is still controlled by its private key. You can export the private key from Wallet Management and import it into MetaMask or another compatible wallet. From there, you can continue managing funds through external wallet tools and compatible trading interfaces. ### **How are fees handled?** Kage does not add a separate UI fee in the current product description. Polymarket trading fees, such as maker or taker fees, follow Polymarket rules. Referral rewards, when enabled, are based on eligible Polymarket trading fees. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kage-fun.gitbook.io/kage-1/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.